Good questions. Clear answers.
Everything you need to shop confidently, use your account, and get support.
Orders & delivery
How can I track my order?
Check your shipping confirmation for the carrier tracking link. If you need assistance, email our team with your order number.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number, a description, and photos where possible. See our Satisfaction Guarantee for details.
What if tracking says delivered but I cannot find my package?
Check your delivery area and with your carrier first, then contact us so we can review available options. Shipping protection, when purchased, may have separate terms.
Products & routines
Which Take Control Science product is right for me?
Explore our product pages for ingredient information and intended uses. If you have health conditions, take medication, or have questions about suitability, ask a qualified healthcare professional before use.
Can I combine products?
Review the ingredient lists and directions on each product label to avoid overlapping ingredients or servings. Consult your healthcare professional for personalized advice.
Where can I learn about quality?
Visit our Quality Standards page. You can also contact support with a product and lot-specific question.
Subscriptions & returns
Can I pause or cancel my subscription?
Subscription options are available through your customer account. Changes should be made before your next billing date. Learn how to manage your subscription.
Can I return an opened product?
Our 30-day satisfaction policy considers first-time opened products, subject to the published terms. Please contact us when you know a product isn't right for you. Read the full guarantee.
How long do approved refunds take?
Approved refunds are sent to the original payment method; most appear within 5–10 business days, depending on the financial institution.
Partnerships
Do you offer wholesale?
Yes. Visit our Wholesale page to learn about opportunities and eligibility.
Can I become an affiliate?
Visit Become an Affiliate for the latest program information.
